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    Research Center * Consulting Services * Educational Instruction

    All dedicated to improving consumer, communal, and global well-being via service

    Welcome to Center for Services Management at Tashkent State University of Economics. The Center serves academics, business organizations, and public policy that focuses on developing services industries.  Currently, the Center for Services Management is a collaboration of academics from Tashkent State University of Economics, Silk Road University, and the University of South Carolina.

    For nearly 1,000 years, Uzbekistan was a hub of commerce on the famed Silk Road.  The country welcomed travelers as they sojourned along the lands stretching from Europe to Asia.  Great cities such as Tashkent, Samarkand, and Bukhara were built on the country's ability to provide travelers with high quality services. Silk Road Service was known throughout the world of being welcoming to all visitors. 

    The Center for Services Management is dedicated to reviving Uzbekistan's role in service industries and to promoting research, consulting, and educational services and the development of service systems  throughout Central Asia.  #silkroadservice is our commitment to fostering Uzbekistan's contemporary service economy.  




    TSUE is committed to helping world-class organizations find their talent.  Our students major in fields including Business, Tourism, Accounting, Economics, Supply Chain.  We can also help organizations interested in forming student internship programs.  These programs are designed for out students to obtain real-world experience and for organizations to work with future talent


    Our research faculty, master's and doctoral students are here to work with real-world organizations to solve real-world problems. The CSM can work with your organizations to design a research project that answers questions that your organization has regarding local conditions.  We want your firm to succeed in Uzbekistan, after all, it's #silkroadservice

    customer service


    Each pillar is equally important and each is significant

    •   Professor/Instructor and Doctoral Student Development:  build on education curriculum development 

    • Engage in, and promote, contemporary, relevant, and rigorous service research. Connect and facilitate productive relationships among academic, industry and societal leaders to advance the theory and practice of service: a foundation of solving real-world problems
    • Enhance service education at undergraduate, graduate, and vocational programs: a foundation of developing a skilled workforce with academic and corporate partners

    • Promote service research/best practices via a CSM website

    • Conduct policy research/needs assessment in all service industries including government services, hospitality/tourism, food/beverage/culinary, health care, Internet/social media, insurance, transportation, entertainment, retail/Internet commerce:  a foundation that anticipates consumers’ needs and strives to increase individual, communal, and national well-being through services, service providers, and service systems.   

    Action Strategy of Uzbekistan Recap

    Action Strategy of Uzbekistan Presentation:

    Moving the Economy Forward: Focus on Services 

    On May 27, 2019, Dr. Rosenbaum presented "Moving the Economy Forward: Focus on Services" at the Actions Strategy of Uzbekistan: Macroeconomic Stability, Investment Activity and Perspectives of  Innovative Development Conference.  A copy of the presentation is available by clicking on the button below. 


    Mark Rosenbaum, Fulbrighter, Professor of Retailing and Chair of Retailing at the University of South Carolina.

    marosen@mailbox.sc.edu or


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    Aziz Bobojonov, Ph.D. Center for Services Management Director

    Aziz Bobojonov is the Director for the Center for Services Management at Tashkent State University of Economics

    Aziz can be reached via email at abobojonov@gmail.com

    Farhoud Tursunov, Ph.D., Vice-Rector for Research and Innovation

    Silk Road University is one of Uzbekistan's newest universities.  Based in Samarkand, Silk Road is dedicated to contributing to Uzbekistan's tourism economy.  Dr. Tursunov can be contacted via email at tfarhoda68@mail.ru